In case you have ordered a hosting plan and you’ve got some enquiries related to a concrete feature/function, or if you’ve experienced some obstacle and you require assistance, you should be able to touch base with the respective support team. All web hosting providers use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, because of the fact that the most effective way to resolve an issue most often is to submit a ticket. This method of communication makes the replies exchanged by both sides simple to follow and enables the customer support engineers to escalate the case in the event that, for instance, a sysadmin needs to interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to use at least two different accounts to touch base with the client service team and to actually administer the hosting space. Non-stop switching between the accounts could often be a drag, not to mention the fact that it requires lots of time for most web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting come with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in one and the same place – payments, files, e-mails, tickets, etc., eliminating the need to log in and out of different interfaces. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks of the mouse without the need to leave your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of informational articles, which will supply you with additional info and which may help you solve any given problem even before you actually post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which means that you won’t require one more platform to get in touch with our support team – you can do this on the spot the moment you confront a problem. Submitting a new ticket requires a few clicks and tracking down an older one is equally simple. Using our clever search filter, you can quickly track down any ticket that you have already opened. You can post a ticket whenever you want as our client care team representatives are available to you 24/7 and reply in less than sixty minutes, even though it rarely takes that much to receive a response. With Hepsia, you will have everything in one single location and you can forget about needing to go through two or more platforms to solve a simple problem.