A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is an efficient method to receive some info about the web hosting services or get some problem resolved as you are talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of mistakes when you exchange info such as usernames or domain names, the faster response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you're able to do something different while the agent examines the issue involved. In addition, you'll be able to be a part of a live chat room from any computer that is connected to the web, avoiding the telephone charges that you'll have to pay when you are calling to a different country.
Live Chat Support in Shared Web Hosting
We supply a live chat support service for all of the shared web hosting that we offer and we can help you with almost everything live. If you don't have an account with us yet, we're able to provide you with more details about the plans in order to help you to pick the most appropriate plan. In case you are an active client, we can assist you with any billing or general issue and even with multiple common technical problems, for example an email address installation in a desktop email client. In case you are unable to call us for some reason or you are in some country where we do not have a local telephone number, the live chat is the best choice to get in touch with us. Of course, some issues require longer time to analyze and test, therefore you'll need to open a support ticket to our technicians, still, we're able to save your time and help you with many issues on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every single day, even on weekends and holidays. It's the best way to learn more about our semi-dedicated servers if you don't have an account yet or to get a problem resolved if you are a customer and our support agents will assist you right away no matter what time of the day you join the chat. If you're unsure which package is more appropriate for your websites, in case you need advice whether you should order a certain upgrade and how to order it or in case you've got problems setting up an email account on your computer, you can contact us and we'll supply you with the required information quickly. The live chat is online even after our phone lines are off for the day, so if you have an account here, you can be sure that you will always find timely help with any kind of question or problem that shows up.