In case you are a site owner, a problem may always appear and it does not automatically need to be connected with the web hosting service. For example, something might go wrong when you bring an app up to date or some crucial content could be modified or erased accidentally. Irrespective of what the essence of the problem is, you’ll need to touch base with the client care staff and request them to recover a backup or to help you deal with the problem that you are facing. How promptly they will do this will predetermine the interval of time that your sites will be inaccessible. For particular sites like community web portals or e-shops, a repeated unreachability often means lost visitors and money. Because of this, it is crucial to use the services of a hosting company that provides not only a very good technical support service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any trouble ticket that you open or any email that you send is only 1 hour, even in case you contact us during weekends and public holidays. Whatever the nature of your issue or inquiry may be, we will lend a hand momentarily and will give you the required info to resolve any problem with your sites. The real reaction time commonly does not exceed 15 to 20 minutes, which suggests that you can forget about waiting around for hours and hours on end to get a problem fixed or what is even worse than that – waiting a whole day only to receive an answer that more info is necessary while nothing is solved. We’ll assist you in a well-timed manner merely because we are aware of just how invaluable time can be in the dynamic digital age. The one-hour reply guarantee is valid for any billing or technical inquiry that you may have related to our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff members will be at your disposal all the time and they will reply to any support ticket that you open through your web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you’ve got a general question regarding your semi-dedicated server or you face a certain difficulty and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 24x7 to handle any technical, general or billing issue. In case you contact us about anything that’s within our capacity, we’ll resolve it before we reply, which implies that you will not have to wait around for hours or days while the problem remains. If there’s something that you have to do on your end, we’ll supply you with the required details – what possible solutions to try out, what actions to take, etc.