Despite the fact that this isn't the mainfactor to identify a trustworthy shared web hosting provider from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not working with a one-person firm and that you'll be able to get in touch with somebody any time you're looking for assistance. The telephone support for hosting services may range from standard to professional, thus the problems that can be resolved with a phone call vary depending on the specific service provider. In the general case, these issues are more basic and feature billing or 1st level technical issues as more difficult matters usually require a support ticket where both you and the system administrators can follow what is going on with a specific situation. Nonetheless, the option to phone call your service provider will save you lots of time and efforts for the countless tiny problems that may eventually show up when you manage your hosting account.
Phone Support in Shared Web Hosting
In case you decide to buy one of our shared web hosting, you can speak with our support team via phone for 14 hours every day. We will help you choose the perfect plan for your sites because we think that it is better to discuss these matters with a live person. In case you already own an account, we can assist you with any sales/billing questions and general matters, even with some technical problems which don't involve a long time or escalation to a system administrator because it will be more convenient to open a support ticket for time-consuming problems so as to have the entire communication in a single place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include real-time phone support for 14 hours a day. In case you're unsure which plan will be appropriate for your web sites, you'd like to find out more about a plan's specs or you're looking for any other kind of info about our solutions, you'll be able to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already have an account, you'll be able to contact us about general and sales issues, although we're usually able to help with many technical issues as well. For entirely technical difficulties you'll have to take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option in case the trouble can take longer time to be solved or it needs to be escalated to our system administrators.