Being able to get in touch with your shared web hosting provider whenever you have any sort of questions or encounter any troubles is important and how quickly they'll answer back and take action is essential, particularly if your site is business-oriented, as longer downtime often means losing prospective customers. The support options are a way to distinguish genuine suppliers from resellers. The second typically respond only to email messages or support tickets and you'll have to wait for a day or even more in order to get a response. If the issue involves a couple of responses, you'll end up losing several days to get a basic problem fixed. Using a genuine and reputable hosting provider, you'll be in a position to connect with the support team at any time and get a quick reply whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
All our shared web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting solutions well before you make a purchase or you're a current customer and you have any kind of question or a difficulty, you'll be able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - several telephone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex matters or any troubles that need longer time to investigate and handle. Unlike a number of other web hosting providers, our trouble tickets have a guaranteed max response time of only one hour, which means that whatever your problem is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we supply come with 24/7 customer and technical support, therefore whatever the problem you experience, you will be able to contact us and we'll help you in a timely manner. Our guaranteed response time for each e-mail or support ticket that you open through your Hepsia hosting Control Panel is just one hour; typically the response time rarely is more than 20 minutes. In addition, we have phone support with several local numbers around the globe as well as a live chat, which means that you are able to get in touch with us and find additional information about our services even if you do not have an account yet. We are able to help you with any question or a problem you may have - payment methods, package features, e-mail setup, website hosting account settings, and many others. If you use our services, you will not ever have an issue where you need to wait for a day or two to get an issue resolved like you may need to do with a number of other companies.
24/7 Customer Support in VPS Servers
With our VPS servers, you will not ever need to wait for more than 1 hour so as to receive assistance for any issue that you may experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all tickets which you open from your billing Control Panel or email messages which you send to our technical support team. In addition, we have local phone numbers in several countries worldwide and a live chat service where we'll help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the various means of communication, so no matter what your question or issue is, there's always someone to help you out without delay. When you need help with third-party software, that you cannot install or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will take advantage of prompt support when you buy a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result every time you open a support ticket through your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the better option in case the issue in question requires longer time to be resolved or in case it needs to be sent to our admins, since it is far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.