Technical Support Channels
A 60–Minute Response Guarantee
We offer a 1–hour response warranty for any ticket or e–mail that you submit to the customer care team. We will swiftly reply to all typical enquiries and forward the matter to our sysadmins if further assistance is needed. If you take advantage of the Managed Servers package, we will execute any of the included server management tasks at a time that has been discussed with you upfront.
A First–Rate Client Care Service
We will be online for you 24–7–365 to respond to any inquiries that you may have with regard to our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require assistance handling server management tasks, you can have a look at our Managed Servers package, which includes backup hard drive storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Intuitive Help Area
We have provided our Online Control Panel with a detailed knowledgebase, which includes extensive explanations of all its features and functionalities. Plus, we have created in–depth video tutorials that will further show you how to carry out a particular action or solve a common issue. All the help articles and the video tutorials are easily reachable from each Online Control Panel section via the Help and Videos buttons located in the top right corner.