Customer Support Channels
A 1–hour Response Guarantee
Providing outstanding support promptly is our top priority, so that we backup each shared web hosting plan with a 1–hour ticket solution guarantee. As you present a ticket or post an e–mail, our client help support team will do all they possible can to offer the most acceptable resolution for your problem and to offer information promptly.
A Top–quality Support Service
Our support service is supplied by a team of knowledgeable employees who’re ready to react to your issue quickly. You’re able to contact the support crew by starting a customer assistance ticket from your Online Control Panel or by sending us an email message. On working days, you can also call us on the telephone or use the live chatting service.
An Intuitive Help Section
If you need guidance while working on your site within the Control Panel, you can always click on the Help control key and see your question in the list of articles or blog posts that will pop up. We have as well turned lots of the articles into instructional videos. The catalogue of video tutorials will come up if you click on the Videos button located on the top right.