1 hour ticket response
Prompt assistance is our key concern and that’s why we have a team of experienced support engineers who are prepared to offer a rapid response to any question that you might possibly have. Just post your customer support ticket from the Online Control Panel and we will get back to you within 60 minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute helpdesk ticket response time.
A Premium Technical Support Service
Each member of our support team has lots of years of experience in the shared web hosting market and the vast majority of them have worked for us for at least five years. They are all prepared to reply to all your requests in the most efficient manner possible.
An Easy–to–Navigate Help Center
Integrated into the Online Control Panel is an easy–to–browse Help Center, which offers you different information sources. You can search through a constantly updated knowledgebase featuring web hosting account administration articles and web site administration articles, check out our step–by–step video tutorials or take a glance at our F.A.Q. section.